LEGAL NOTICE

IDENTIFYING DATA

  • Website: https://www.admiraleurope.com/
  • Corporate Name: Admiral Europe Compañía de Seguros S.A.U (AECS)
  • Tax Identification Number (CIF): A87987822
  • Registered Office: Calle Rodríguez Marín 61 1ª Planta 28016 Madrid
  • Registration Details: Registry of Companies of Madrid (Registro Mercantil de Madrid), Volume 37,134, Sheet M-662796, Page 31, Section 8. Authorized by the Directorate-General for Insurance and Pension Funds (Dirección General de Seguros y Fondos de Pensiones – www.dgsfp.mineco.es) under registration number C0805. The Directorate-General for Insurance and Pension Funds is responsible for the control and supervision of its activities.
  • Email: info@admiraleurope.com

TERMS OF USE OF THE WEBSITE

The user must use the website lawfully and appropriately, undertaking not to carry out the following actions:

  • Unlawful Use: using the website or its content for fraudulent or illegal purposes, or in a manner that breaches the rights of third parties.
  • System damage: causing damage, overloading, or disrupting the normal operation of the website, as well as introducing viruses or any malicious software.
  • Unauthorized access: attempting to access restricted areas, resources, or data belonging to the company, its providers, or other users without permission.
  • Use of content: reproducing, copying, distributing, or modifying the content without the prior authorization of the rights holder.
  • Obtaining content: using unauthorized means or procedures to obtain the content of the website.
  • Intellectual property: concealing or manipulating copyright or industrial property notices.

EXCLUSION OF LIABILITY

AECS shall not be held liable for:

  • Technical failures: damages arising from interferences, interruptions, breakdowns, or overloads in telecommunications networks that are beyond its control.
  • Malicious software: damages caused by the introduction of viruses or other malicious programs.
  • Improper use: damages resulting from the inappropriate use of the website by the user.
  • Browsing errors: security or browsing failures caused by an outdated or malfunctioning browser. The company reserves the right to remove any content.
  • User information: damages due to the lack of accuracy or authenticity of the information provided by users about themselves, including identity theft.
  • Third-party links: the content, products, or services of third-party websites linked from this site, as the company does not control them and is not responsible for them or their future modifications.

Intellectual property

All the contents of this website are owned by AECS and are protected by Intellectual Property legislation. The use can not be understood as granting any of the exploitation rights over the contents, beyond what is strictly necessary for the correct use of the website.

Customer Defense Service

When the review of any management process is deemed necessary, each issue will initially be answered by the corresponding department. . This department will study it in detail and will contact you to give you a response. If you are not satisfied with the response provided by the Department, you have available the Customer Protection Service. The Customer Protection Service is not a service intended to resolve doubts or issues related to the contracting, modification, and payment of policies, or claim management—for which the various customer service and management departments are at your disposal—but rather handles formal complaints.  .

You can contact:

    • By electronic channels using the FORM
  • By email: proteccionalcliente@admiral.es   
  • By post:  Albert Einstein, 10, CP 41092 Seville (Spain).

At AECS, in order to make it easier for you to present your complaint, we provide you with a complaint form.

Regulation for the Complaint Service of AECS. Regulations AECS

The complaint will be solved within a maximum period of one month, and you will be notified within ten calendar days. The complaint will be resolved within the legally established timeframe. 

In case of disagreement with the resolution given to your complaint, or in case of not having received a reply within one month from the date the complaint  was filed, you can contact the Ombudsman Service of the Spanish regulator, addressing your query to Dirección General de Seguros y Fondos de Pensiones, Paseo de la Castellana 44, 28046, Madrid. Tel: +34 952 24 99 82, www.dgsfp.mineco.es.

Likewise, the parties may submit their disputes to arbitration in accordance with applicable law.

Responsibilities

AECS declines any responsibility regarding the information contained in this website from sources outside AECS, as well as the contents not elaborated by the company.

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Each time you access this web page you must ensure that you have reviewed the content of this page. Last update 16/09/2026