LEGAL NOTICE

The owner of this website is ADMIRAL EUROPE COMPAÑÍA DE SEGUROS, S.A.U. (AECS) registered with number A-87987822 at Street Calle Rodriguez Marín 61 1º planta, 28016 Madrid (Spain). It is included in the Commercial Registry of Madrid  in sheet M-662796, of Volume 37,134 of Section 31; it is authorized by the Spanish regulator of the insurance market, Dirección General de Seguros y Fondos de Pensiones (www.dgsfp.mineco.es), with the registration number C0805. The Spanish regulator is in charge of controlling and supervising AECS activity.

CONDITIONS OF USE OF THE WEBSITE

The User undertakes to make appropriate and lawful use of the website in accordance with the law and this Legal Notice. The User must avoid to:

  • Make an unauthorized or fraudulent use of the website and / or content for illegal purposes or effects, prohibited in this Legal Notice, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of services or documents, files and all kinds of content stored on any computer equipment;
  • Access or attempt to access resources or restricted areas of the website, without complying with the conditions required for such access;
  • Cause damage to the physical or logical systems of the website, its suppliers or third parties;
  • Introduce or spread computer viruses or any other physical or logical systems that are likely to cause damage to the physical or logical systems of AECS, its suppliers or third parties;
  • Attempt to access, use and / or manipulate the data of AECS, third-party providers and other Users;
  • Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless they have the authorization of the owner of the corresponding rights or it is legally permitted;
  • Delete, hide or manipulate the notes on intellectual or industrial property rights and other data identifying the rights of AECS or third parties incorporated into the contents, as well as the technical protection devices or any information mechanisms that may be inserted in the contents;
  • Obtain and try to obtain the contents using means or procedures different from those that, according to each situation, have been made available for this purpose or have been expressly indicated in the web pages where the contents are found or, in general, from those that are routinely used on the Internet for not entailing a risk of damage or disablement of the website and / or contents;

In particular, the User undertakes to use this website and the materials in accordance with these general conditions and the applicable Law, and not to transmit, disseminate or make available these materials to third parties. The Materials include but are not limited to information, data, content, messages, graphics, drawings, sound and / or image files, photographs, recordings, software, etc.

Intellectual property

All the contents of this website are owned by AECS and are protected by Intellectual Property legislation. The use can not be understood as granting any of the exploitation rights over the contents, beyond what is strictly necessary for the correct use of the website.

Customer Defense Service

The client is informed in application of article 9 of Órden ECO / 734/2004 de 11 de marzo, about the departments and services of customer service, that the complaint must be submitted to the department that caused the situation. This department will study it in detail and will contact you to give you a response. If you are not satisfied with the response provided by the Department, you have available the Complaint Service.

You can contact:

  • By electronic channels using the FORM
  • By post:  Albert Einstein, 10, CP 41092 Seville (Spain).

At AECS, in order to make it easier for you to present your complaint, we provide you with a complaint form.

Regulation for the Complaint Service of AECS. Regulations AECS

The complaint will be solved within a maximum period of two months, and you will be notified within ten calendar days.

However, the Complaint Service is adhered to the Guide for Good Practices for Internal Resolution of Complaints, by which AECS commits to resolve, within a maximum period of one month, the complaints received. If it is not possible to respond within the established timeframe, the Complaint Service must inform to the claimant about the causes of the delay or indicate when the investigation is likely to be completed and the claim resolved.

In case of disagreement with the resolution given to your complaint, or in case of not having received a reply within one month from the date the complaint  was filed, you can contact the Ombudsman Service of the Spanish regulator, addressing your query to Dirección General de Seguros y Fondos de Pensiones, Paseo de la Castellana 44, 28046, Madrid. Tel: +34 952 24 99 82, www.dgsfp.mineco.es.

Responsibilities

AECS declines any responsibility regarding the information contained in this website from sources outside AECS, as well as the contents not elaborated by the company.

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Each time you access this web page you must ensure that you have reviewed the content of this page. Last update 15/07/2021