Privacy Notice

At Admiral Europe Compañía de Seguros, S.A.U (AECS) we are fully committed to protecting the privacy and security of your personal data. This Privacy Notice is designed to help you to understand how we collect, use and protect your personal data.

Please, take a few minutes to read this Privacy Notice carefully.

This website has no operational purpose other than introduce AECS and to ensure the publication of certain documents in accordance with the requirements of the Spanish insurance legislation.

However, as a result of users’ interaction with this website, personal data may be processed, as described in this Privacy Notice.

This Privacy Notice was last updated on the 25th of February 2025. From time to time we may need to change the way we use your personal data. Where we believe you may not reasonably expect such a change, we will notify you.

Data Controller

The Data Controller is Admiral Europe Compañía de Seguros S.A.U. (hereinafter referred to as AECS), which is registered under number A87987822 and located at Rodriguez Marin Street, 61,1st floor, 28016 Madid (Spain).

AECS is authorised by the Spanish regulator of the insurance market (Direccion General de Seguros y Fondos de Pensiones) located at Paseo de la Castellana, 44, 28046 Madrid (Spain). AECS is an Admiral Group plc entity (https://admiralgroup.co.uk/).  Admiral Group is the sole shareholder of AECS.

AECS has appointed a Data Protection Officer (DPO) who can be contacted by email at dpo@admiraleurope.com, or by writing at AECS postal address.

Data processing activities informed by this Privacy Notice

Data processing activities informed by this Privacy Notice relate solely to the relationship established between AECS and the users who interact with AECS through this website.

This website does not serve at any operational purpose. Therefore, this Privacy Notice does not provide information on the processing of personal data carried out by AECS in its capacity as an insurance company.

For detailed information on the processing activities carried out by AECS in its capacity as an insurance company, the user may consult the Privacy Notices available on the websites of the brands through which AECS distributes its insurance products. The Privacy Notices are available (in its respective languages) at the following links:

Spain

Qualitas Auto – Qualitas Auto

Balumba – Balumba

Qualitas Auto Classic Users – Qualitas Auto Classic Users

Qualitas Auto Classic Brokers – Qualitas Auto Classic Brokers

Italy

ConTe.it Motor (Car and Motorbike) – ConTe.it Motor

ConTe.it Pet – ConTe.it Pet

France

L’Olivier Assurance – L’olivier assurance

Through the “Contact” section of this website, means of contact are provided to carry out procedures related to the management of claims and policies. In the event that the user makes use of the aforementioned means of contact, the processing of personal data will be carried out in accordance with the provisions of the above-mentioned Privacy Notices and will not be considered as a data processing carried out through this website.

Finally, this website also provides information on the whistleblowing channel provided by AECS. The whistleblowing channel has its own privacy notice under which the relevant data processing activities are carried out, without such data processing being understood as being carried out through this website.

Data collection – How we collect your data?

In order to provide you with the services offered through this website we may need to collect your personal data. In such cases, we will collect data from you and from your use of and interaction with our website services and communication channels.

Types of personal data we collect

In relation to the data processing activities informed by this Privacy Notice, the personal information we collect about you may include:

  • Identifying data:g., first name and surname.
  • Contact details:g., email address, telephone number.
  • Browsing data: e.g., date and time of access to the website.

 

Use of data – Purposes of processing and lawful basis

With regard to the data processing activities informed by this Privacy Notice, your personal data may be used for the following purposes.

Data processing based on the formalisation, development, execution and control of the interactions initiated by the user.

Contact

  • Purpose of processing: When we collect your personal data through the communication channels made available through this website, your data will be processed in order to manage your contact request and, where appropriate, to deal with your requests and provide the services requested.
  • Personal data processed: Identifying data and contact details.

Data processing based on legal obligations

Compliance with legal obligations applicable to AECS:

  • Purpose of processing: To comply with all legal and fiscal obligations applicable to us in relation to the processing activities informed by means of this Privacy Notice.
  • Personal data processed: Identifying data and contact details.

Sharing data

In some circumstances, we may share your data with external public bodies or companies in case if we are required to do so by law.

In connection with the data processing activities informed by this Privacy Notice, we may need to share your data with regulatory or public bodies and with supervisory authorities when we are legally compelled to do so.

Data Retention – How long do we keep your data?

We are subject to various legal data retention requirements and also need to keep your data for as long as is necessary to properly manage our relationship.

We will not process your personal data for longer than is necessary or for purposes other than those for which it was collected.

Customer Rights

You have a number of rights as a data subject, which are explained below. Please note that these rights may not apply in all circumstances, but where we can, we will give you what you want.

  • The right to access the data we hold about you and to be informed about the processing of your personal data.
  • The right to have your personal data corrected if it is inaccurate, and to have incomplete personal data completed.
  • The right to restrict processing in certain circumstances.
  • The right to object to the processing of your personal data.
  • The right to have your personal data deleted.
  • The right to move, copy or transfer your personal data (data portability).
  • Rights regarding automated decision making, including profiling.

To request and exercise your rights, please contact us:

  • By writing to the DPO at AECS postal address.
  • By email to dpo@admiraleurope.com

We will need to take all reasonable steps to confirm your identity before providing you with the right requested or with any details or personal information we may hold about you. This may involve request identification or ID documents, such us DNI, NIE or passport.

Once we receive your written request, we will have 30 days to fulfil your request. Where for some reason this will not be possible, for instance dur to large volumes of data being involved, we are permitted by law to take an additional 2 months to fulfil your request. Where any such a delay is anticipated we will inform of you this as soon as possible along with details of when we expect to be able to provide you with the requested documentation.

If you have any queries about your rights, or believe that they have not been met by AECS, please contact our Data Protection Officer by email at dpo@admiraleurope.com or by writing at AECS postal address.

If you have any complaints relating to the processing of your personal data you also have the right to complaint to the relevant Supervisory Authority. In Spain, this is the Data Protection Spanish Agency – Agencia Española de Protección de Datos (www.aepd.es).